Frequently Asked Questions

Owners and Investors

How long has Valley Management Group been managing investment properties?

We have been providing professional property management services since 1979. When Valley Management Group started we managed 15 units and now we manage over 500 units located in San Jose and throughout Santa Clara County. For more details about our experience and expertise in property management visit the About VMG page.

Will you make all of the payments associated with my rental property?

Yes we will. We’re dedicated to providing property management without the worry and hassle, and that includes making all payments associated with your rental property and depositing the balance of rental income into your local bank. Our overseas clients choose us in part because our services are so hassle-free.

Do you provide a Tenant Selection Service independent of your other Property Management Services?

Yes. If you prefer to manage your own property, but want to take advantage of our proven history in selecting good tenants, we’ll handle all of the details. This service includes the following:
• View and show your property to perspective tenants
• Provide Credit Screening
• Execute the rental/lease agreement
• Collect first month rent and security deposits up-front
• Conduct a move-in inspection of the property
• Provide a list of recommended and required maintenance items
• Turn over original documents and funds to you
For more details read the Alternative Management Services page.

Does tenant selection services include the cost of advertising?

Valley Management does not charge any advertising costs and uses a tried-and-true program that works well in finding the best qualified tenants for the properties they manage. Most property management companies do not charge advertising services, but you need to ask what they do and if they charge for this service.

If there is a maintenance problem, how long will it typically take to get it fixed?

Valley Management Group is committed to the proper and timely maintenance of all the properties we manage, and provide our tenants with a 24 hour access line to report maintenance issues. We respond immediately to emergencies. For non-emergent issues, we’ll get back to you within 24 hours. For more details on how rental maintenance and repairs should be handled read section #7 in the “Property Management Company Evaluation Guide for Rental Owners”.

How often is the rent raised on properties you manage?

Valley Management Group evaluates the rent of each property once a year. If the current rent is lower than the rent of comparable properties, it will be increased appropriately. We will notify rental owners as well as tenants in advance of making any change.

How much are your property management fees?

The property management fees that Valley Management Group charges will range from 5 – 8% of the monthly rent depending on the type of rental property. Below are the monthly management fees that Valley Management Group charges for various kinds of rental properties:
• Single-family homes: 8%
• Duplexes: 7%
• Triplexes: 6%
• Rentals (with 4 or more units): 5%
For more details read the section titled “property management fees” in the “Property Management Company Evaluation Guide for Rental Owners”.

Do property managers charge a reserve fund account fee?

Day-to-day property maintenance emergencies are typically covered by the reserve fund, which varies according to the type of property being managed. The size and condition of the property influence how much money the property owner is expected to provide for this fund. A single-family home may require a reserve fund ranging between $300 and $500. The reserve fund helps to ensure service bills are paid promptly and needed maintenance takes place in a timely fashion.

Does the property management company prepare the rental for showings?

Attention to detail matters when you are trying to rent property. Valley Management Group takes care of all the details needed to prepare a rental which can make all the difference in quickly renting the property to a new tenant. For more details on this and related services we provide read the VMG Property Management Services page.

What does a property management company do?

Property management companies provide essential services to rental owners and tenants. These include dealing directly with tenants, finding and screening perspective tenants, marketing rentals, preparing lease agreements, collecting rent, handling maintenance and repair issues, conducting property inspections, responding to tenant complaints, and even pursing evictions.

What property management services do you provide?

Property management services include everything from tenant screening and selection to lease preparation and rental unit preparation after a tenant moves out. In addition the following services are also provided:
• Rental property advertising
• Showing your property to prospective tenants
• Collection of rent and distributions
• Repairs and maintenance using reliable suppliers or contractors
• 24–hour service
• Analysis and inspection of property
• Suggestions on making your property more marketable/attractive
• Preparation of leases
• Rent increases
• Evictions
• Consultations
• Adherence to local, state and federal regulations
In addition to detailed services on the property, you will also get thorough and efficient documentation, monthly financial reports, and records maintenance so you know exactly what is happening with and on your property. For more details on the services we provide read the VMG Property Management Services page.

How do you reduce the risk of a tenant not paying rent or damaging the property?

Valley Management Group follows a process to qualify potential tenants and verify the information they provide in their rental application which includes checking their credit, their rental history and verifying their income. In addition it is important to meet potential tenants face to face and require all perspective tenants be included in the application form. The property should also be routinely inspected, well maintained and the rental cost should be comparable with others in the local area. For more details on screening potential tenants read section #3 in the in the “Property Management Company Evaluation Guide for Rental Owners.

Tenants

Is there a fee to process my application?

Yes. The application processing fee is a low $30 and is non refundable.

How often will my rent be raised?

Valley Management Group evaluates the rent of each property once a year. If the current rent is lower than the rent of comparable properties, it will be increased appropriately. You will be notified in advance of any change.

If I have a maintenance problem, how long will it take to get it fixed?

We’re committed to the proper and timely maintenance of all the properties we manage, and provide our tenants with a 24 hour access line to report maintenance issues. We respond immediately to emergencies. For non-emergent issues, we’ll get back to you within 24 hours.

How long will it take for you to process my rental application?

In most cases, we’ll process the application within 24 hours.